Terms & Conditions

Effective Date: 12 November 2025
Last Updated: 12 November 2025

1. Introduction

These Terms & Conditions outline the general terms of use for our website, products, and services. By engaging with FlexoChem or using our website, you agree to these terms.

2. General Information

FlexoChem operates as a supplier of products and related services. All content, pricing, and product information provided on our website or in written materials is for general information purposes and may change without notice.

3. Orders & Payment

All orders are subject to availability and confirmation.
Prices are quoted exclusive of applicable taxes and may change without prior notice.
Payment terms will be stated on the invoice or quotation. Products remain the property of FlexoChem until full payment is received.

4. Delivery

Delivery will be discussed on order of goods.
FlexoChem is not responsible for delays beyond its control, including transportation or supply issues.

5. Returns & Cancellations

If products are delivered incorrectly or found to be faulty, please notify us within 7 working days of receipt.
Returns must be authorised by FlexoChem and made in original condition and packaging.
Custom or special-order items may not be eligible for return.

6. Product Use & Responsibility

Customers are responsible for ensuring that products are suitable for their intended use and handled in accordance with provided safety and technical information.
FlexoChem accepts no liability for misuse or improper application of products.

7. Limitation of Liability

While we take every care to ensure accuracy and quality, FlexoChem shall not be liable for any loss, damage, or expense arising from the use or inability to use our products or services.
Our total liability shall not exceed the amount paid for the specific goods or services in question.

8. Intellectual Property

All names, logos, and materials provided by FlexoChem remain our property.
No part of our content may be copied, reproduced, or distributed without prior written consent.

9. Privacy

We value your privacy and handle personal information in accordance with our Privacy Policy. Personal data will never be shared or sold to third parties except where required to complete a service or by law.

10. Changes to These Terms

FlexoChem reserves the right to update or modify these Terms & Conditions at any time. Updates will take effect once posted on our website or shared in writing.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, and any disputes will fall under the jurisdiction of South African courts.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

FlexoChem
Tel: (+27) 31 702 8311
Email: sales@flexochem.co.za

Address: Unit 17, 4 Reed Place, Maxmead, Pinetown, 3610, KwaZulu-Natal, South Africa