Privacy Policy
Effective Date: 12 November 2025
Last Updated: 12 November 2025
1. Introduction
FlexoChem (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard your personal data when you contact us, visit our website, or engage with our products and services.
2. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, company name, contact number, and email address when you contact us or submit an enquiry.
Business Information: including company address, order history, and account details necessary for supplying or recycling Flexographic washout solvents.
Technical Information: such as IP address, browser type, and usage data when you visit our website.
3. How We Use Your Information
Your information may be used to:
Respond to enquiries and provide quotations or support.
Process orders, deliveries, and recycling requests.
Improve our services, website experience, and customer communication.
Comply with legal obligations and maintain business records.
We will not sell, rent, or disclose your personal data to third parties unless required by law or necessary for business operations (e.g., logistics partners or service providers under strict confidentiality).
4. Data Protection & Security
We use appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
Access, correct, or delete your personal information.
Withdraw consent to processing (where applicable).
Lodge a complaint with the Information Regulator if you believe your data has been mishandled.
To exercise these rights, please contact us at sales@flexochem.co.za.
6. Retention of Data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.
7. Cookies & Website Analytics
Our website may use cookies or analytics tools to enhance your browsing experience and improve site performance. You can adjust your browser settings to disable cookies if preferred.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
FlexoChem
Tel: (+27) 31 702 8311
Email: sales@flexochem.co.za
Address: Unit 17, 4 Reed Place, Maxmead, Pinetown, 3610, KwaZulu-Natal, South Africa